OUR SERVICES

FROM PROCESS MANAGEMENT TO CUSTOMER EXPERIENCE MANAGEMENT

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SERVICES PROVIDED BY TRANSITION PROFESSIONALS

 

For 20 years, TransitieProfs has been providing services designed to improve the quality of your IT organization. Our ultimate goal is always to provide insight, help you get more out of your IT budget, and give you control over your digital innovation.

 

Think big, prove it small: with our MVP!

In practice, we often encounter lengthy advisory documents, massive process designs, and a wide variety of tools. There is a better way, which is why Transitieprofs has a proven model that starts by thinking big together, but then moves on to proving the concept through an MVP (minimum viable product: seeing is believing):

Microsoft Teams Integration and Adoption

Microsoft Teams has become an indispensable part of organizations. Transitieprofs specializes in integrating Microsoft Teams and ensuring its professional adoption within your organization:

    • Employee Maturity Interviews
    • Design template for MS Teams integration (Teams only, SharePoint and Teams together, etc.)
    • Design a model for MS Teams adoption: including learning portals, learning materials, training, etc.
    • Establishing the project team and governance structure
    • Project documents, budget, and implementation/oversight of entire projects
    • Ensuring management, reporting, and integration of ITSM systems
    • Aftercare

    Microsoft Teams Calling

    We are seeing an increasing need to incorporate telephony into Microsoft Teams. This often involves a specific setup for, say, a service desk, reception, or customer service. Transitieprofs specializes in integrating Microsoft Teams Telephony and ensuring its professional adoption within your organization:

     

    • Employee Maturity Interviews
    • Design template for MS Teams Phone "Standard" (Teams "only")
    • Design model and processes for MS Teams Telephony “specific” (using, for example, Anywhere365 or other specific solutions)
    • Design a model for MS Teams Telephony Adoption: including learning portals, learning materials, training, webinars, etc.
    • Establishing the project team and governance structure
    • Project documents, budget, and implementation/oversight of entire projects
    • Ensuring management, reporting, and integration of ITSM systems
    • Aftercare

    Process design, process improvement, and process automation

    Users increasingly want self-service options and expect to be assisted more quickly. This requires a solution that not only offers self-service but also incorporates mature and automated processes.

    • Interviews on the maturity and effectiveness of current processes (CMMI level)
    • Gap Analysis of processes and tools: all steps from sign-up to sign-off, based on a proven (ITIL/ISM) model
    • Redesign processes from CMMI-1 through CMMI-5, including IAM/CIAM processes (identity and access management: resulting in automated processes)
    • Automating processes after design: always using Power Automate and MS Graph
    • Redesign of the service catalog
    • Evidence of MVP implementation: from the sign-up process through to proactive innovation
    • Focus on adoption: your employees can easily learn this on their own
    • Integration into your ITSM solution

    Understanding your current and desired situation

    The foundation for successful improvement is to assess where you currently stand and what the desired outcome is. That’s why we’ve developed a proven approach to provide quick insights. Here are a few examples of questions we’ve frequently addressed:

     

    • Replacement Issues Related to Data Centers
    • Formulation of a Vision and Strategy for Digital Innovation
    • Setting up a Project Management Organization
    • SaaS Strategy and the Modernization of the Application Landscape
    • Enterprise Architecture: Automation, Digitalization, Innovation
    • Research on Process Improvement and Service Delivery Management

    Transition Support

    Every change has a significant impact on your people, processes, and resources. We know the ins and outs of the process and ensure that it is clear from the outset what the change is intended to achieve, how it will be supported within your organization, how we will get people on board, and, of course, how we will guide your organization through a successful transition. This is how we support organizations with thousands of workstations in:

     

    • Procurement related to technology, applications, and management
    • Organizing, supporting, and ensuring the success of major change initiatives
    • Organizing, supporting, and ensuring governance
    • Program Management and Project Management
    • Ensuring Enterprise Architecture
    • Designing and facilitating transitions to a coordinating organization
    • Developing and rolling out an IT services catalog

    IT Service Management (system)

    With 20 years of experience guiding transitions for numerous organizations, we have frequently been involved in improving or replacing ITSM systems. Our primary goal has usually been to streamline processes and boost customer satisfaction.

    To serve you even faster and more effectively, we have adopted a fully Microsoft-based ITSM system that allows you to provide IT services to end users much more quickly, flexibly, and at significantly lower costs.

    We would be happy to show you, during a demo or in a Proof of Concept, how you can use this to set up and support customer-focused services. Within hours (rather than weeks or months), we can set up complete services for you, including request options, support, and ticketing.

    Popular services offered by Transitieprofs include:

     

    • Research, design, and oversee the transition to new data center solutions
    • Research, design, and oversee the transition regarding the Vision and Strategy for Digital Innovation
    • Research, design, and guide the transition to help you establish your management structure
    • Research, design, and oversee the transition to a SaaS strategy and/or the replacement of the application landscape
    • Researching and helping to establish the Enterprise Architecture: Automation, Digitalization, Innovation, and Coordination
    • Microsoft Teams integration, training, and adoption
    • Process analysis, process design, and process assurance: from CMMI Level 1 through IAM/CIAM, and process automation using Power Automate and Power BI
    • Making user satisfaction transparent, structurally measurable, and improving it
    • Support for tenders: covering technology, applications, and management
    • Support for large-scale change initiatives, including the deployment of program and project managers
    • Workshops and Coaching for Stakeholders in the Transition to a Coordinating Organization
    • Implementation (including Proof of Concept) of ITSM tools

     

    Whether you hire us as an alliance or project, or on an individual basis for specific roles, we offer the following expertise:

    • Interim Managers/CIOs "as a service"
    • Enterprise Architects "as a service"
    • Security Officer/CISO "as a service"
    • Transition Managers & Project Managers
    • Process Specialists CMM-1 to CMMI-5
    • Service Delivery Managers
    • MS Teams Integration & Adoption Specialists
    • MS Teams Telephony/Anywhere365 Specialists
    • Power Apps specialists (Power Automate and Power BI)
    • IAM/CIAM (Identity & Access Management) Specialists
    • ITSM specialists and ITSM support
    • M365 specialists, including SharePoint

    Ready to make ITSM simple again?

    Book an appointment directly in our calendar!

    Not a sales pitch, but a free, substantive consultation with one of our specialists.

    Dennis Daalhuizen
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    ITSM360: the total package for your Digital Service Desk

    100% Microsoft, secure from your own Microsoft 365 environment.

    • CoPilot Powered: AI Happy Helper Service
    • TCO at least 3x more affordable: €49, all inclusive
    • From MS Teams: easy adoption
    TCO/Business case discussion

    If you are interested in a TCO/business case discussion, we will talk about your requirements as a customer and, if necessary, fill them in together. We can also immediately calculate the TCO (free consultation of 1-1.5 hours via MSTeams).

    At least 300% savings on your TCO

    The license costs are often already largely included in your agreement, and development costs are so much lower that ITSM360 quickly pays for itself. In addition, we can easily automate many routine tasks. This creates more Self Service Support, which means you can structurally reduce the number of costly hours you need to invest. The combination of lower license costs, simple implementation, and savings on man-hours leads to an extremely interesting business case.

    SDM360 as unique XLA functionality

    SDM360 literally stands for "Service Delivery Management within ITSM360." Our 20 years of practical experience combined with ITSM based on Microsoft. This combination allows us to guarantee:
    Real-time measurable high user satisfaction (8.5+) as well as demonstrably lower costs (15%+).