ITSM360 vanuit behandelaars perspectief:
Hieronder ziet u hoe ITSM360 kan worden ingezet vanuit het oogpunt van de ticket- behandelaar. Behandelaren hebben veel mogelijkheden om tickets op allerlei manieren te beheren. Zowel voor incidenten, service requests én wijzigingen. Ook is de afhandeling in hoge mate te automatiseren. Laat je inspireren door een totaalpakket, 100% op basis van Microsoft. Ten opzichte van alle andere oplossingen is ITSM360 ook de meest voordelige oplossing.
ITSM360 vanuit eindgebruiker perspectief:
Hieronder ziet u hoe ITSM360 kan worden ingezet vanuit het oogpunt van de eindgebruiker. Selfservice staat hierbij centraal. Zowel voor incidenten, service requests én wijzigingen. Ook is de afhandeling in hoge mate te automatiseren. Laat je inspireren door een totaalpakket, 100% op basis van Microsoft. Ten opzichte van alle andere oplossingen is ITSM360 ook de meest voordelige oplossing.
ITSM360 vanuit Architecten perspectief:
Hieronder ziet u hoe ITSM360 kan worden ingezet vanuit het oogpunt van de Enterprise Architect. 100% op basis van Microsoft. Focus ligt op Selfservice. Ook is de afhandeling in hoge mate te automatiseren. Laat je inspireren door een totaalpakket. Ten opzichte van alle andere oplossingen is ITSM360 ook de meest voordelige én de meest veilige oplossing.
ITSM360 vanuit CIO/Manager perspectief:
Hieronder ziet u hoe ITSM360 kan worden ingezet als het meest voordelige én het meest veilige ticketsysteem. 100% op basis van Microsoft. Focus ligt op Selfservice en Gebruikerstevredenheid (XLA). Ook is de afhandeling in hoge mate te automatiseren. Laat je inspireren door een totaalpakket.
ITSM360 vanuit MSP perspectief:
Hieronder ziet u hoe ITSM360 kan worden ingezet als het meest voordelige én het meest veilige ticketsysteem: ook voor MSP’s. 100% op basis van Microsoft. Focus ligt op Selfservice en Gebruikerstevredenheid (XLA). Ook is de afhandeling in hoge mate te automatiseren. Laat je inspireren door een totaalpakket.
Kennismaking ITSM360 volledig overzicht:
De Waarde van ITSM op Microsoft
- Fits perfectly with your Microsoft.....tenzij strategy
- Significantly lower costs for setting up and operating ICT services
- Making your organisation agile by improving ICT services together
- Satisfied users, higher efficiency, optimal involvement
- Clear reporting
- Real-time customer satisfaction and cost measurability
- Flexible and customer-oriented service innovation
- More positive visibility within the organisation, but also....
- More positive visibility outside the organisation
- Managing and reporting on customer satisfaction rather than technical issues
- One system, without modules and customisation
- Multi-tenant: setting up and managing different organisations and contracts
- Rapid development of customer-oriented services
- Provide unified functionality for HR and facilities management
- Secure access and integration with services and information
- Directing services and innovation
- Lower costs, higher satisfaction
- More positive visibility within the organisation
- Fully integrated within Microsoft environment and own tenant
- One tool for ICT/HR/Facilities, making handling quicker and easier
- Creating a point of contact between user and ICT instead of islands
- All functionality available without modules and complex links
- Standardise services and processes without paperwork
- Easy access to all data and services, internally and externally
- Single point of information for services/managers/users
- Designing and securing knowledge from one environment
- Flexible and customer-oriented service innovation
- Integral work from MS Teams and thus easy communication
- One tool for ICT/HR/Facilities, making handling quicker and easier
- One tool for directing, registering, collaborating, coordinating and providing feedback
- Working from familiar Microsoft environment
- Fewer calls, only for high priorities
- Automate common questions/changes
- Offer more Self Service, creating time for direction
- Focus on satisfied users instead of focusing on incident management
- Immediate insight into appointments, handling groups and thus much more efficient work
- Many more Self Service possibilities: faster and better delivery of services
- An ICT department that is helpful and customer-friendly
- The possibility to give ratings on quality
- Optimal participation in improving the quality of ICT services
- Incidents, requests and problems dealt with much faster
- Convenient workplace services such as meeting room, desk, lunch and workplace booking
- Communicate easily via Teams on services you recognise
- Always insight into the status of an application and request
- All information in one system: the familiar Microsoft environment
Why you definitely MUST look at ITSM360
What you do NOT get with us
- Fully integrated in your own Microsoft environment
- The very highest security and complicance standards
- Very easy to set up and use
- Stimulates service innovation and renewal
- Multi-tenant, so also usable by shared service centres and MSPs
- Offer everything from the familiar Microsoft environment (in Teams and SharePoint)
- Automates the most complex services
- Guaranteed to pay for itself within a year compared to other ITSM systems
- Focuses on the satisfied end customer rather than controlling internal processes
- Manage everything from a single unified interface for the end customer, IT, architect, HR, information manager and management
- Makes your service organisation ready for the future through open structure and Microsoft integration
- Licences are all-in (no module structure and annoying upsell, so everything is immediately available) and are considerably cheaper than the basic (i.e. without modules) licences from the aforementioned suppliers.
- Easy to manage and customise by anyone familiar with Microsoft technology
- Being busy registering instead of directing
- Working with different systems which is time consuming, tedious and difficult to report
- A proliferation of systems and apps creating a complex maze
- Complexity and costs
- Different languages/technologies with time-consuming links
- Different subscriptions and modules
- Lack of process oversight and low customer satisfaction
- Different owners of different silos
- Too little visibility/control over end users
- Time-consuming and expensive implementation
Meer weten over de diensten van Transitieprofs?
Want to know why more than 250 corporate organisations and large institutions want to build their ITSM with our Microsoft integrated solution? Make a no-obligation appointment and we will be happy to show you the power and simplicity!
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