ITSM - Frequently asked questions and answers

Q: I already have an ITSM system. Can I deploy ITSM360 alongside it?

A: You certainly can. We will be happy to set up one service for you based on ITSM360. You will experience that this is much faster, easier and cheaper than you were used to. A Proof Of Concept is always a possibility and is even better than a large tender.

Q: Does ITSM360 really have no separate modules, so that I will be faced with unexpected costs later?

A: No, you have all functionalities at your disposal, including 7*24 support and you can start right away from your own Microsoft Tenant. Very safe, complete and simple.

Q: I already have a complete environment in another ITSM system. Do I have to transfer everything now?

A: No, that is not necessary. We can gradually set up services in ITSM360 and transfer existing services based on your experiences and ROI. Whether you want to and the pace at which this fits in are entirely up to you. However, our experience does show that after a proof of concept and business case the solution pays for itself within one year if you switch over and transfer your services. That is because ITSM360 integrates directly with your Microsoft 365 tenant and, for example, all end-points and infrastructure can be managed from ITSM360.

Q: Why is it an advantage that ITSM360 is built on Microsoft?

A: This has several advantages. First, you work from your secure tenant without having to link to external systems. Such links always entail security risks, require customisation and are costly. Other advantages are that everyone works from a familiar (Teams/SharePoint) environment and that you have all information in one place. You pay less, have more possibilities and can develop much faster. And because of the Microsoft kiosk, you can integrate directly with thousands of applications.

Q: It is claimed that the ROI is less than one year. Can you explain that?

A: The licence costs are often already largely covered by your agreement and development costs are so much lower that ITSM360 pays for itself very quickly. What's more, we can easily automate a lot of routine tasks. That creates more Self Service Support. That means you need to dedicate far fewer valuable hours structurally. The combination of lower licence costs, simple implementation and savings in man-hours result in an enormously interesting business case.

Q: Can ITSM360 be compared with ServiceNow, TopDesk and Jira?

A: Definitely in terms of possibilities. What sets us apart is that we don't have modules, surcharges and customised integrations. Our system is easy to link to other applications via the Microsoft Marketplace and you pay significantly less at ITSM360 than the 'bare' versions of the above systems. Let alone if you have to supplement those systems with modules to add certain functionality: in those cases those systems can easily be three times more expensive than ITSM360. ITSM360 is also much easier and more intuitive to set up, so that ICT and users work and are supported from their familiar environment.

Q: Can I get a free demo?

A: Certainly we would like to show you the possibilities. This can be done free of charge via an online meeting or at your location. Request a demo.

Q: Is ITSM360 shopping, or can I also do business with Transitieprofs without having to work with ITSM360?

A: Certainly, we have helped many customers with ICT process optimisation who use other systems. From that we have learned that ITSM systems are costly and complex. Because we want to help make this simpler, we believe in the power of ITSM360. But of course we're also happy to help if you use another ITSM system.

Q: Do I get real-time insight into user satisfaction?

A: Yes the system provides real time insight into satisfaction with services and processes, as recognised by your user or manager. With this information you can improve services and processes that improve the value of your services to end users. In addition, you can innovate services based on end-user tips and questions. The simplicity ensures optimal cooperation and innovation.

Q: What knowledge do I need?

A: You only need people with knowledge of Microsoft products. These people are usually much easier and more affordable to find than the expensive ITSM consultants you need for traditional systems. You probably already have a few people on staff for this purpose.

Q: Will I get support?

A: Yes 7*24 hours incident support is included in the price

Q: Why does Transitieprofs believe so strongly in ITSM360?

A: Based on 25 years of transitions, we see that ICT is shifting from controlling technology to delivering quality services 'as a service'. This requires a different view of ITSM systems. More focus on self-service, cloud migration, innovation, integration with third parties and, above all, user experience. That requires control over the creation of customer-oriented services that can then be automated as self-service services. Thanks to the openness of the system, the simplicity of linking and the focus on delivering high-quality services, ITSM360 is the future for us. Our management model, for example, is programmed as standard within ITSM360: something that is absolutely impossible with other systems.

Q: I have a Microsoft unless strategy. What does that mean for our ITSM system?

A: In our strong belief, your ITSM system should have a Microsoft unless strategy: i.e. built in and for Microsoft365. Fully integrated with Teams and SharePoint, linkable with all your other Microsoft licences and secure within your own Microsoft Tenant.


  • PoC safely within your 'live' Microsoft environment
  • MS Teams, AD, Intune, etc. Integrate 'live
  • Connecting with HR, Facilities, etc.
  • Connecting with your ICT partners
  • Automating a real service/process
  • Proving/testing improvements together
  • Proving and testing ROI together
  • Formulating requirements and wishes together
  • Low workload: step by step to 'live'
  • See and believe first, otherwise 'deport'
  • Be agile and innovate quickly internally


  • Outside your familiar environment, not representative
  • Do not integrate Microsoft, no benefits
  • No connections, no benefits
  • No connections, no benefits
  • Representative testing impossible
  • Due to 'empty demo' representative testing impossible
  • Representative testing not possible
  • First come up with a large Plan of Requirements (PoR): expensive and time-consuming and the effect only becomes apparent after going live.
  • Enormous workload with major consequences for all involved
  • Choice/cost fixed for the coming years
  • Investment for years and innovation must be done with costly external consultants 

Kennismaking ITSM360 volledig overzicht:

De Waarde van ITSM op Microsoft

  • Fits perfectly with your Microsoft.....tenzij strategy
  • Significantly lower costs for setting up and operating ICT services
  • Making your organisation agile by improving ICT services together
  • Satisfied users, higher efficiency, optimal involvement
  • Clear reporting
  • Real-time customer satisfaction and cost measurability
  • Flexible and customer-oriented service innovation
  • More positive visibility within the organisation, but also....
  • More positive visibility outside the organisation
  • Managing and reporting on customer satisfaction rather than technical issues
  • One system, without modules and customisation
  • Multi-tenant: setting up and managing different organisations and contracts
  • Rapid development of customer-oriented services
  • Provide unified functionality for HR and facilities management
  • Secure access and integration with services and information
  • Directing services and innovation
  • Lower costs, higher satisfaction
  • More positive visibility within the organisation
  • Fully integrated within Microsoft environment and own tenant
  • One tool for ICT/HR/Facilities, making handling quicker and easier
  • Creating a point of contact between user and ICT instead of islands
  • All functionality available without modules and complex links
  • Standardise services and processes without paperwork
  • Easy access to all data and services, internally and externally
  • Single point of information for services/managers/users
  • Designing and securing knowledge from one environment
  • Flexible and customer-oriented service innovation
  • Integral work from MS Teams and thus easy communication
  • One tool for ICT/HR/Facilities, making handling quicker and easier
  • One tool for directing, registering, collaborating, coordinating and providing feedback
  • Working from familiar Microsoft environment
  • Fewer calls, only for high priorities
  • Automate common questions/changes
  • Offer more Self Service, creating time for direction
  • Focus on satisfied users instead of focusing on incident management
  • Immediate insight into appointments, handling groups and thus much more efficient work
  • Many more Self Service possibilities: faster and better delivery of services
  • An ICT department that is helpful and customer-friendly
  • The possibility to give ratings on quality
  • Optimal participation in improving the quality of ICT services
  • Incidents, requests and problems dealt with much faster
  • Convenient workplace services such as meeting room, desk, lunch and workplace booking
  • Communicate easily via Teams on services you recognise
  • Always insight into the status of an application and request
  • All information in one system: the familiar Microsoft environment

Meer weten over de diensten van Transitieprofs?

Want to know why more than 250 corporate organisations and large institutions want to build their ITSM with our Microsoft integrated solution? Make a no-obligation appointment and we will be happy to show you the power and simplicity!