A: Certainly. We would be pleased to set up one service for you based on ITSM360. You will find that this is much faster, easier, and more cost-effective than you are accustomed to. A Proof of Concept is always an option and is even preferable to a large tender.

A: No, you have access to all functionalities, including 24/7 support, and can get started right away from your own Microsoft Tenant. It's very secure, comprehensive, and easy to use.

A: No, that is not necessary. We can gradually set up services in ITSM360 and transfer existing services based on your experiences and ROI. You can decide for yourself whether you want to do this and at what pace. However, our experience shows that after a proof of concept and business case, the solution will pay for itself within a year if you switch and transfer your services. This is because ITSM360 integrates directly with your Microsoft 365 tenant and, for example, all endpoints and infrastructure can be managed from ITSM360.

A: This has several advantages. First, you work from your secure tenant without having to connect to external systems. Such connections always entail security risks, require customization, and are costly. Other advantages are that everyone works from a familiar (Teams/SharePoint) environment and that you have all your information in one place. You pay less, have more options, and can develop much faster. And with the Microsoft kiosk, you can integrate directly with thousands of applications.

A: The license costs are often already largely included in your agreement, and development costs are so much lower that ITSM360 quickly pays for itself. In addition, we can easily automate many routine tasks. This creates more Self Service Support. As a result, you will need to invest far fewer costly hours on a structural basis. The combination of lower license costs, simple implementation, and savings on man-hours leads to an extremely interesting business case.

A: In terms of capabilities, definitely. What sets us apart is that we don't have modules, additional costs, or custom integrations. Our system is easy to connect to other applications via the Microsoft Marketplace, and ITSM360 costs significantly less than the "bare-bones" versions of the above-mentioned systems. Not to mention if you need to supplement those systems with modules to add certain functionality: in those cases, these systems can easily become three times more expensive than ITSM360. ITSM360 is also much easier and more intuitive to set up, allowing IT and users to work and be supported from their familiar environment.

A: Certainly, we would be happy to show you the possibilities. This can be done free of charge via an online meeting or at your location. Request a demo.

A: Certainly, we have assisted many customers with ICT process optimization who use other systems. From this, we have learned that ITSM systems are costly and complex. Because we want to help make this easier, we believe in the power of ITSM360. But of course, we are also happy to assist you if you use a different ITSM system.

A: Yes, the system provides real-time insight into satisfaction with services and processes, as recognized by your user or manager. With this information, you can improve services and processes that enhance the value of your services to end users. In addition, you can innovate services based on end-user tips and questions. The simplicity ensures optimal collaboration and innovation.

A: You only need people with knowledge of Microsoft products. These people are usually much easier and more affordable to find than the expensive ITSM consultants you need for traditional systems. You probably already have a few people on staff who can do this.

A: Yes, 24/7 incident support is included in the price.

A: Based on 25 years of transitions, we see that ICT is shifting from controlling technology to providing high-quality services "as a service." This requires a different perspective on ITSM systems. More focus on self-service, cloud migration, innovation, integration with third parties, and, above all, user experience. This requires control over the setup of customer-oriented services that can then be automated as self-service services. Due to the openness of the system, the simplicity of linking, and the focus on providing high-quality services, ITSM360 is the future for us. Our control model, for example, is programmed as standard within ITSM360: something that is absolutely impossible with other systems.

A: We strongly believe that your ITSM system should have a Microsoft-only strategy: built in and for Microsoft 365. Fully integrated with Teams and SharePoint, connectable with all your other Microsoft licenses, and secure within your own Microsoft Tenant.