A: You certainly can. We will be happy to set up one service for you based on ITSM360. You will experience that this is much faster, easier and cheaper than you were used to. A Proof Of Concept is always a possibility and is even better than a large tender.

A: No, you have all functionalities at your disposal, including 7*24 support and you can start right away from your own Microsoft Tenant. Very safe, complete and simple.

A: No, that is not necessary. We can gradually set up services in ITSM360 and transfer existing services based on your experiences and ROI. Whether you want to and the pace at which this fits in are entirely up to you. However, our experience does show that after a proof of concept and business case the solution pays for itself within one year if you switch over and transfer your services. That is because ITSM360 integrates directly with your Microsoft 365 tenant and, for example, all end-points and infrastructure can be managed from ITSM360.

A: This has several advantages. First, you work from your secure tenant without having to link to external systems. Such links always entail security risks, require customisation and are costly. Other advantages are that everyone works from a familiar (Teams/SharePoint) environment and that you have all information in one place. You pay less, have more possibilities and can develop much faster. And because of the Microsoft kiosk, you can integrate directly with thousands of applications.

A: The licence costs are often already largely covered by your agreement and development costs are so much lower that ITSM360 pays for itself very quickly. What's more, we can easily automate a lot of routine tasks. That creates more Self Service Support. That means you need to dedicate far fewer valuable hours structurally. The combination of lower licence costs, simple implementation and savings in man-hours result in an enormously interesting business case.

A: Definitely in terms of possibilities. What sets us apart is that we don't have modules, surcharges and customised integrations. Our system is easy to link to other applications via the Microsoft Marketplace and you pay significantly less at ITSM360 than the 'bare' versions of the above systems. Let alone if you have to supplement those systems with modules to add certain functionality: in those cases those systems can easily be three times more expensive than ITSM360. ITSM360 is also much easier and more intuitive to set up, so that ICT and users work and are supported from their familiar environment.

A: Certainly we would like to show you the possibilities. This can be done free of charge via an online meeting or at your location. Request a demo.

A: Certainly, we have helped many customers with ICT process optimisation who use other systems. From that we have learned that ITSM systems are costly and complex. Because we want to help make this simpler, we believe in the power of ITSM360. But of course we're also happy to help if you use another ITSM system.

A: Yes the system provides real time insight into satisfaction with services and processes, as recognised by your user or manager. With this information you can improve services and processes that improve the value of your services to end users. In addition, you can innovate services based on end-user tips and questions. The simplicity ensures optimal cooperation and innovation.

A: You only need people with knowledge of Microsoft products. These people are usually much easier and more affordable to find than the expensive ITSM consultants you need for traditional systems. You probably already have a few people on staff for this purpose.

A: Yes 7*24 hours incident support is included in the price

A: Based on 25 years of transitions, we see that ICT is shifting from controlling technology to delivering quality services 'as a service'. This requires a different view of ITSM systems. More focus on self-service, cloud migration, innovation, integration with third parties and, above all, user experience. That requires control over the creation of customer-oriented services that can then be automated as self-service services. Thanks to the openness of the system, the simplicity of linking and the focus on delivering high-quality services, ITSM360 is the future for us. Our management model, for example, is programmed as standard within ITSM360: something that is absolutely impossible with other systems.

A: In our strong belief, your ITSM system should have a Microsoft unless strategy: i.e. built in and for Microsoft365. Fully integrated with Teams and SharePoint, linkable with all your other Microsoft licences and secure within your own Microsoft Tenant.