Transitieprofs has brought IT Service Management ITSM360—built on Microsoft 365—from Denmark to the Benelux. This move responds to the demand for better integration and automation of service processes. Transitieprofs believes that current systems are too complex and offer too few integration and automation options, which is why it is fully committed to ITSM360.
The Danish Cloud Mission company, ITSMCompany, has been providing ITSM360 worldwide for many years and owns the solution. Transitieprofs is a partner. Incident support is provided 24/7 by the Danish organization.
With years of IT experience and as one of the longest-standing ITSM360 partners, you are assured of reliable and expert guidance. We look beyond the limits of existing solutions and challenge you to make smarter use of Microsoft. With boundless energy and surprising possibilities, we make service delivery simple and even fun again!
Transitieprofs takes care of implementation, Enterprise Architecture, and SDM (Service Delivery Management). Together with Denmark, Transitieprofs can now also deliver worldwide with a local presence in the Benelux. Globally, this is arranged through local partners or remotely.
Service Delivery Management
In practice, we see that suppliers of ITSM ticket systems have little or no focus on actually proactively improving services and processes through the use of the solution and on organizing control over this for you as the client. Replacing the current solution is essential, and help in ensuring that your processes and services improve often requires external and expensive consultancy.
Consequence: you are not in control and innovation lags behind.
We believe this is incorrect: the installation of your ticket system should be the starting point for actually working together to improve, and that has been our primary focus for over 20 years. ITSM360 is the only ticket system that lends itself to finally organizing this differently with our post-delivery services:
SDM360: enabling you to quickly take control of innovation yourself and requiring only minimal involvement from us in the initial phase.
SDM360 literally stands for "Service Delivery Management within ITSM360." Our 20 years of practical experience combined with ITSM based on Microsoft. This combination allows us to guarantee:
Real-time measurable high user satisfaction (8.5+) but also demonstrably lower costs (15%+)
And who wouldn't want that, combined with a guaranteed ROI within the first year, a simple and fun way to replace your current system, and the knowledge that your people will then literally learn everything themselves, simply because everything is Microsoft and knowledge is easy to transfer.
Trusted by many large organizations
Transition Professionals in the Media
Transition professionals
Service Delivery with a smile
With years of IT experience and as one of the longest-standing ITSM360 partners, you are assured of reliable and expert guidance. We look beyond the limits of existing solutions and challenge you to make smarter use of Microsoft. With boundless energy and surprising possibilities, we make service delivery simple and even fun again!
The photo shows TransitieProfs and ITSMCompany at the ITSM summit – Serview 2025, Seeheim-Jungenheim.
Will you be joining us on May 25, 2026?
Introduction / DEMO
via MSTeams
Book an appointment directly in our calendar!
Your time is valuable, a 60-minute DEMO gives you immediate insight into:
ITSM360: the total package for your Digital Service Desk
100% Microsoft, secure from your own Microsoft 365 environment.
- CoPilot Powered: AI Happy Helper Service
- TCO at least 3x more affordable: €49, all inclusive
- From MS Teams: easy adoption
TCO/Business case discussion
If you are interested in a TCO/business case discussion, we will talk about your requirements as a customer and, if necessary, fill them in together. We can also immediately calculate the TCO (free consultation of 1-1.5 hours via MSTeams).
At least 300% savings on your TCO
The license costs are often already largely included in your agreement, and development costs are so much lower that ITSM360 quickly pays for itself. In addition, we can easily automate many routine tasks. This creates more Self Service Support, which means you can structurally reduce the number of costly hours you need to invest. The combination of lower license costs, simple implementation, and savings on man-hours leads to an extremely interesting business case.
SDM360 as unique XLA functionality
SDM360 literally stands for "Service Delivery Management within ITSM360." Our 20 years of practical experience combined with ITSM based on Microsoft. This combination allows us to guarantee:
Real-time measurable high user satisfaction (8.5+) as well as demonstrably lower costs (15%+).
Ready to make ITSM simple again?
Book an appointment directly in our calendar!
Not a sales pitch, but a free, substantive consultation with one of our specialists.
