Why organizations choose ITSM360.

The Microsoft-based ITSM and ESM solution, ITSM360, is integrated into your own (private) Microsoft 365 environment, and the six apps become part of your Microsoft 365 environment by default. The GRC App requires a separate project, but the combined license costs for all apps total just €49 per active user per month, including incidents based on an SLA. There are no additional expensive and complex modules required to integrate with your other applications or solutions, making the TCO at least three times—and sometimes as much as 15 times—more cost-effective compared to other well-known solutions.

A comprehensive suite for modern service operations.

ITSM360 consists of integrated apps that together form the foundation for ITSM, ESM, IT operations, configuration management, project management, and governance.

The reason ITSM360 is cost-effective is that it’s a standard part of your own Microsoft tenant. Other solutions, for example, require expensive (add-on) AI modules: ITSM360 simply uses your Microsoft Copilot license. Especially with the AI requirements that are now emerging, this cost difference will only increase compared to other solutions, and complexity, governance, and manageability will become significantly more challenging, because AI is simply expected to “deliver from your own environment”—and in virtually all organizations, this environment is based on Microsoft: ITSM360 is also 100% Microsoft.

Seamlessly integrated into the daily work environment.

Service Management only works effectively when users don't have to search for where they need to go. That's why ITSM360 integrates with the applications employees already use every day.

AI supports both users and healthcare providers.

ITSM360 makes it possible to apply AI directly within the service context. Users receive assistance with self-service and knowledge-based inquiries, while agents can use AI for summaries, suggested solutions, and prioritization.

This gives Transitieprofs and ITSM360 a huge advantage: we can innovate directly with AI, in combination with, for example, automation (Microsoft Power Automate), integration (using APIs from your other applications), and reporting (Microsoft Power BI). To achieve this, we utilize our “AI Innovation Factory” and, together with you, can innovate more effectively, cost-efficiently, and quickly toward a “Native AI Service Platform.”

Previously designed combinations are standard features of our “Catalog,” such as a building block to automatically recognize a language, convert it to the handler’s preferred language, perform automatic management actions using “Approvals” in Teams, and finally close the report and respond to the reporter in the original language: it’s already been created, so it’s available to you too!

This catalog is growing at an incredibly fast rate, and reusing it requires only a few hours of effort and no expensive or complex modules.

From ITSM to Enterprise Service Management.

The CMS/CMDB App is truly “the heart” of the solution. This means you can establish connections between dependencies, link information from Microsoft Intune, associate information with services and make it available to various stakeholders, link automation flows, integrate management tools, integrate AI, and more.

Once again, it’s based on everything you already have, without the need to purchase any additional modules. This makes ITSM360 truly THE solution for the future, with a TCO that is 3 to more than 10 times lower than that of all other well-known solutions.

Working with tasks, Kanban boards, notifications, changes, CMDB items, communication, knowledge, etc., is therefore also integrated as a single solution by default: no more switching to other portals or applications, no more duplicate work!

Data, processes, and automation—all connected.

With ITSM360, service processes can be linked to Power Automate flows, external data sources, MS Graph, and the CMDB. This creates a scalable foundation for automation, reporting, and governance.

By integrating the CMS/CMDB app with Power Automate and APIs, it’s easy to, for example, have notifications generated automatically when a CI (webcam) fails and even have management tasks carried out entirely automatically.

This is true innovation, and this is exactly why we’re here: to make it happen together with you and our “Innovation Factory.” To this end, we organize “User Story Sessions” in which we work together to link processes and technology to all Microsoft solutions and other tools, using our extensive “Building Block Catalog,” which makes all User Stories previously created by us and other partners available, implements them, and manages them (either by you or by us).

Integrated governance, risk, and reporting.

Service Management is increasingly becoming an integral part of governance, compliance, and management reporting. ITSM360 supports this with GRC functionality and Power BI reports.

For example, some clients use Power Automate to “populate” the GRC App with selected information, then use AI and Power BI to convert this into a report, which is subsequently automatically “pushed” to the ISO audit organization—making it much simpler and more cost-effective to manage audits and certification. We’d like to work with you and our “Innovation Factory” to make this a reality. To this end, we organize “User Story Sessions” in which we work together to link the processes and technology to all Microsoft solutions and other tools, utilizing our extensive “Building Block Catalog,” which makes all User Stories previously created by us and other partners available, implements them, and manages them (either by you or by us).

We offer you a wide range of reporting options to choose from, but it’s also possible, for example, to convert reports into “real-time” information—such as satisfaction ratings for services and processes—that are collected when tickets are closed. Once again, no extra modules or applications are needed—just reuse all your existing Microsoft solutions, such as Microsoft Fabric. Simple, secure, cost-effective, and ready for the future: an AI Native Service Platform that will set your organization apart!

It is even possible to display information on the screen from a financial system, an HR system, etc.

We will integrate the required information once using APIs and automation and set it up for you.

This is what makes ITSM360 unique, simple, cost-effective, and a pleasure to work with: after all, anything you DON’T want to see is no longer visible as a “button or field.”

Transitieprofs is an Exclusive Premium Partner of ITSM360.

As an Exclusive Premium Partner of ITSM360, we combine in-depth platform knowledge with more than 30 years of experience in IT strategy, service management, process automation, and complex transitions.