Automate all your service processes Right in Microsoft with:
Ready-made ESM/ITSM apps in MSTeams or Sharepoint
IT, HR & Facility automation without hassle or high costs
Self-service
Native Teams & AI Happy Helper
As AI continues to transform the ITSM industry, ITSM360 exclusively utilizes Microsoft AI services, giving you complete control over data sources and generative response capabilities.
Service desk
Native Teams & AI
ITSM360 integrates fully with all your Microsoft products. Support tickets, requests, and self-service from users are handled directly in Teams.
GRC360
Unify GRC and ITSM in Microsoft
Discover how GRC360 can transform your approach to governance, risk, and compliance. Manage governance, risk, compliance, and IT service management from a single, trusted interface.
CMS/CMDB
Organize your IT documentation in MSTeams
With ITSM360 CMS, you have a complete record and document system that provides your organization with the knowledge and documentation it needs to do its job.
ITOM
IT Operations Management
ITSM360 is ideally suited to perform management processes fully automatically in combination with Power Automate and our AI Happy Helper function (Co-Pilot).
Project Management
Project Management meets ITSM/ITIL
Our Microsoft 365-based IT project app keeps you in your Microsoft 365 tenant, maximizing your return on investment in Microsoft.
From the shoulders of Microsoft
Do you need higher output, secure and compliant software, and lower costs?
100% Microsoft 365
Harness the full power of Microsoft. Automate with Power Automate and Copilot, with all data centrally located in one place.
Happy users
Let users and IT staff work in the environment they already know. Less frustration, more happy users.
No expensive modules or consultants
Leverage your existing Microsoft investment. This results in total costs that are 3 to 10 times lower than with standalone ITSM solutions.
Ready-to-use ITSM apps for Microsoft 365
Watch the video below for a first impression of our solution: seeing is believing!
The Value of ITSM on Microsoft
- Fits perfectly with your Microsoft... unless strategy
- Significantly lower costs for setting up and operating ICT services
- Make your organization agile by improving ICT services together
- Satisfied users, higher returns, optimal engagement
- Clear reports
- Real-time customer satisfaction and costs measurable
- Flexible and customer-focused service innovation
- More positive visibility within the organization, but also...
- More positive visibility outside the organization
- Managing and reporting on customer satisfaction rather than technical issues
- One system, without modules and customization
- Multi-tenant: set up and manage different organizations and contracts
- Rapid development of customer-focused services
- Providing clear functionality for HR and facilities
- Secure access to and integration with services and information
- Directing service provision and innovation
- Lower costs, higher satisfaction
- More positive visibility within the organization
- Fully integrated within the Microsoft environment and your own tenant
- One tool for IT/HR/Facilities, making processing faster and easier
- Create a link between users and IT instead of islands
- All functionality available without modules and complex links
- Standardize services and processes without paperwork
- Easy access to all data and services, internally and externally
- Single point of information for services/administrators/users
- Design and knowledge management from a single environment
- Flexible and customer-focused service innovation
- Working entirely from MS Teams, making communication easy
- One tool for IT/HR/Facilities, making processing faster and easier
- One tool for directing, recording, collaborating, coordinating, and providing feedback
- Working from a familiar Microsoft environment
- Call less, only for high priorities
- Automate frequently asked questions/changes
- Offering more self-service, freeing up time for management
- Focus on satisfied users instead of focusing on incident management
- Immediate insight into appointments, handling groups, and therefore much more efficient working
- Many more self-service options: faster and better service delivery
- An IT department that is helpful and customer-friendly
- The ability to give ratings on quality
- Optimal cooperation in improving the quality of ICT services
- Incidents, requests, and problems handled much faster
- Convenient workplace services such as booking meeting rooms, desks, lunch, and workspaces
- Easily communicate via Teams about services you recognize
- Always have insight into the status of an application and request
- All information in one system: the familiar Microsoft environment
Why you should definitely check out ITSM360
What you will NOT get from us
- Fully integrated into your own Microsoft environment
- The highest security and compliance standards
- Very simple in design and use
- Encourages service innovation and renewal
- Multi-tenant, so it can also be used by shared service centers and MSPs
- Offers everything from the familiar Microsoft environment (in Teams and SharePoint)
- Automates the most complex services
- Guaranteed to pay for itself within a year compared to other ITSM systems
- Focuses on end-customer satisfaction rather than control of internal processes
- Manage everything from a single, clear interface for the end customer, IT, architect, HR, information manager, and management.
- Prepare your service organization for the future with open architecture and Microsoft integration
- Licenses are all-inclusive (no module structure or annoying upsells, so everything is available immediately) and are considerably cheaper than the basic packages (i.e., without modules) offered by the aforementioned suppliers.
- Easy to manage and customize by anyone familiar with Microsoft technology
- Being busy with registration instead of directing
- Working with different systems is time-consuming, tedious, and difficult to report on.
- Proliferation of systems and apps, creating a complex tangle
- Complexity and costs
- Different languages/technologies with time-consuming connections
- Various subscriptions and modules
- Lack of process overview and low customer satisfaction
- Different owners of different silos
- Insufficient visibility/control over end users
- Time-consuming and costly implementation
Introduction / DEMO
via MSTeams
Book an appointment directly in our calendar!
Your time is valuable, a 60-minute DEMO gives you immediate insight into:
ITSM360: the total package for your Digital Service Desk
100% Microsoft, secure from your own Microsoft 365 environment.
- CoPilot Powered: AI Happy Helper Service
- TCO at least 3x more affordable: €49, all inclusive
- From MS Teams: easy adoption
TCO/Business case discussion
If you are interested in a TCO/business case discussion, we will talk about your requirements as a customer and, if necessary, fill them in together. We can also immediately calculate the TCO (free consultation of 1-1.5 hours via MSTeams).
At least 300% savings on your TCO
The license costs are often already largely included in your agreement, and development costs are so much lower that ITSM360 quickly pays for itself. In addition, we can easily automate many routine tasks. This creates more Self Service Support, which means you can structurally reduce the number of costly hours you need to invest. The combination of lower license costs, simple implementation, and savings on man-hours leads to an extremely interesting business case.
SDM360 as unique XLA functionality
SDM360 literally stands for "Service Delivery Management within ITSM360." Our 20 years of practical experience combined with ITSM based on Microsoft. This combination allows us to guarantee:
Real-time measurable high user satisfaction (8.5+) as well as demonstrably lower costs (15%+).
Ready to make ITSM simple again?
Book an appointment directly in our calendar!
Not a sales pitch, but a free, substantive consultation with one of our specialists.
