Microsoft integration and automation will change the ITSM landscape
Press release – Houten, September 23, 2021 – Transitieprofs brings ITSM360 service management tooling – built on Microsoft 365 – from Denmark to the Benelux. The IT management consultant from Houten is responding to the demand for better integration and automation of service processes. Transitieprofs believes that current systems are too complex and offer too few integration and automation options, which is why it is fully committed to ITSM360.
Fully based on Microsoft 365
According to Statista.com, more than 74,000 organizations in the Netherlands alone work with Microsoft 365, and in the Benelux region, this figure rises to more than 120,000 companies. For Transitieprofs, it is therefore a logical step that ITSM tooling will be delivered integrally from the Microsoft environment. Not only does this offer simpler integration with the Microsoft ecosystem, but it also provides extensive automation possibilities through Power Automate. In addition, it offers enormous security advantages to manage IT services from your own Microsoft tenant.
More than IT services
ITSM, built on Microsoft, can be widely embedded in organizations and not just for IT. For example, the system is already widely used internationally to deliver and automate HR and facility services: from booking a desk during Covid-19 to reserving a meeting room, including catering and online Teams facilities. The system is, of course, used for IT Service Management, allowing users to initiate requests and incidents from Microsoft Teams.
Also for Managed Service Providers
Built on Microsoft, ITSM360 is multi-tenant, making it suitable for companies with multiple subsidiaries and for Managed Service Providers. These companies can serve multiple customers and branches from a central environment.
"We work with a complete range of ITSM capabilities, so customers are not confronted with separate modules and complicated pricing. The first customers we have recorded have achieved an ROI of less than a year compared to their existing ITSM tooling," says Dennis Daalhuizen, owner of Transitieprofs.
Proof of Concept
Starting today, companies in and around the Netherlands can sign up for a Proof of Concept, allowing them to experience the benefits of IT Service Management tooling from their own Microsoft tenant. There is one license type that covers all aspects of IT Service Management.
About Transition Professionals
Transitieprofs is based in Houten and has been assisting organizations for twenty years in formulating a business-oriented ICT strategy and achieving complete control over digital innovation. From creating insight into the current way in which ICT is organized, to designing and securing ICT services that enable organizational goals to innovate: based on the wishes and requirements of the business. User satisfaction is central to this. Transitieprofs does this for organizations ranging from a hundred to thousands of workstations.
This press release was published on Emerce and Persberichten.com on September 23, 2021 .
Published on 28-09-2021 on: Dutch IT-Channel and Executive People
Published on October 6, 2021, on: Computable
