The average organization pays 3 to 10 times too much for IT service management.
Not because of poor negotiations. But because the whole model no longer works. Separate licenses. Expensive integrations. External consultants to keep things running.
By now, everyone is already using Microsoft 365, but your service management is completely separate from it.
We’re tackling that outdated model. In this article on Computable, we’ll explain why more and more organizations are migrating their ITSM to the Microsoft environment they already use.
No major migration. You can start with a single workflow alongside your current system and expand gradually.
Do you recognize the frustration with the old ITSM model? I’d love to hear your thoughts on this.
Press Release
Houten, April 23, 2026 — Organizations are struggling with the rising costs and complexity of traditional ITSM platforms. Transitieprofs offers a solution: with ITSM360, organizations can move their service processes to the Microsoft 365 environment they already use every day.
Service management closer to employees' workplaces
ITSM360 integrates service management into Microsoft Teams and Microsoft 365. Since employees are already working in this environment, the barrier to using the system is lower than with standalone systems.
Dennis Daalhuizen, Director of Transitieprofs:
“Organizations reap significant benefits when work processes take place within their existing Microsoft environment. Costs are considerably lower, end users quickly get used to the way of working, and key areas such as security, automation, and AI with Copilot can be fully integrated into workflows and daily operations.”
Lower costs and less dependence
Many organizations recognize the limitations of traditional service management tools: rising costs due to licenses and modules, expenses associated with system integrations, and a heavy reliance on external consultants for implementation and ongoing development.
Solutions that run directly within the Microsoft environment address this trend. Because organizations can leverage their existing Microsoft expertise and require fewer integrations, both complexity and total costs are reduced. In practice, organizations achieve savings of approximately 70% on the total cost of ownership compared to standalone ITSM tools, as evidenced by implementations that Transitieprofs has supported.
Data, AI, and security as the driving force behind ESM
At the same time, a broader technological trend is at play. More and more organizations want to base their service processes on a single shared data environment, so that AI and automation can be applied more broadly. When service data remains within the Microsoft environment, technologies such as Copilot, Power Automate, and Power BI can be more easily deployed for automation, insights, and employee support. Organizations can also leverage Microsoft’s existing security and governance capabilities.
This trend also reinforces the shift from IT Service Management to Enterprise Service Management. Service processes are no longer used exclusively by IT, but increasingly by departments such as HR, Finance, and Facilities as well. By organizing these processes within a single digital work environment, organizations can better connect departments and improve service delivery across the entire organization.
Start small, scale up gradually
Transitieprofs emphasizes that organizations do not need to make the switch “all at once.” Often, there is a lock-in with existing suppliers, but that does not have to prevent a switch.
Daalhuizen:
“You can easily start with a single new workflow in ITSM360 and gradually expand it alongside your existing system. Where desired, existing workflows can be migrated later. This gives organizations the flexibility to migrate at their own pace, with minimal risk and quickly visible customer value.”
Present at European trade shows
The shift of service management to the Microsoft environment is also a key focus at various European trade shows this year. For example, Transitieprofs will be present alongside ITSM360 at the Dutch Service Desk & IT Support (SITS) trade show on September 22. There, organizations and IT leaders can further explore this development and discuss the future of ESM and ITSM.
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About Transition Professionals
Transitieprofs helps organizations transition from traditional ITSM tools to service management within their own Microsoft environment. As a Dutch ITSM360 partner, the company supports organizations in the implementation, adoption, and further optimization of service management based on Microsoft 365.
About ITSM Company / ITSM360
ITSM360 is an Enterprise Service Management platform that runs entirely natively on Microsoft 365. The platform integrates service processes into Microsoft Teams and the broader Microsoft ecosystem, enabling organizations to implement service management without relying on standalone systems. ITSM360 is developed by the Danish ITSM Company and operates in the Benelux and DACH regions through a growing network of implementation partners.
For more information
Would you like to find out if ITSM360 is a good fit for your organization? Please contact us for a no-obligation consultation.
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