Many organizations opt for a Microsoft-only strategy, and with good reason: they choose the power of infrastructure integration, PowerApps, MS Teams, connecting to literally everything, etc. And what has always been the "odd one out" in this strategy so far? The ITSM system. This solution is usually a SaaS solution outside your own ecosystem, with only negative consequences and very high costs. That finally comes to an end with ITSM360: 100% Microsoft.
Many organizations were accustomed to the shortcomings of ITSM systems:
- Sky-high costs;
- Additional modules required for each functionality;
- External specialists are required everywhere;
- Focused primarily on the internal management organization, not on satisfied users;
- An excess of icons and features that virtually no one uses;
- Outside the ecosystem and therefore security issues;
- And above all: it simply does not meet the needs of users, administrators, and architects.
We would like to elaborate on the latter, because here we see that the spirit of the times has overtaken the architecture of the well-known ITSM systems:
- More and more infrastructure is moving to MS Azure;
- Tooling such as MS Intune/Endpoint Manager are used for management;
- Virtually all applications are moving to SaaS and must integrate via the MS Kiosk;
- Communication with users and among ourselves takes place via MS Teams;
- Processes and tasks are automated using MS PowerAutomate;
- Sharing reports and learning from them is done using MS PowerBI;
- And finally: completely separate from this is your ITSM system, which is the only non-Microsoft solution and is your most fundamental IT management system. It should really function as the hub of your network, but surely that's completely outdated now?!
ITSM360 is the ITSM system that is 100% Microsoft-based and finally solves this problem:
Because ITSM360 does not use modules if you want additional functionalities, but simply integrates with all your existing licenses and solutions, ITSM360 is also at least 50% cheaper.
So it was time for a change, resulting in much happier users and much lower costs. We believe your organization shouldn't miss out on this opportunity. If you agree and are curious about how we can make ITSM360 a success for your organization too , request a demo or more information.
