We are currently seeing well-known suppliers of ITSM systems implementing price increases across the board. This makes the solution extremely expensive, even though it is offered as a SaaS solution and should therefore be more efficient, better, and cheaper, right? Where is this going wrong? We are happy to explain this to you.
The basis of the problem is easy to explain using the images above: The ITSM SaaS solution is outside your ecosystem and is not from Microsoft, whereas ITSM360 is 100% Microsoft and integrates seamlessly into your ecosystem with all your Microsoft licenses and applications. You might say: that makes sense, right?
Well, no... The problem with SaaS solutions from ITSM suppliers outside your ecosystem is that they need modules everywhere in order to connect to your ecosystem. And that makes sense, because it's not Microsoft and it's outside your environment.
But why is your current system only becoming more expensive? Unfortunately, the answer is logical: these modules are increasing in number and complexity as your cloud transition is in full swing and these systems are unable to keep up. This means that modules that should, by definition, be unnecessary are also very costly to maintain and purchase.
As annoying as it may be, this architecture is no longer suited to today's world, where connections and integrations need to be quick and easy to implement, and where the costs of ITSM solutions should primarily be spent on what you actually want to do with the system:
Connect, Integrate, Automate, and Control
This means that your ITSM solution has you in a stranglehold and is also forcing you to incur ever-higher costs. Please stop this now, because ITSM360 offers a much better, much more comprehensive, much more affordable solution and, above all:
Based on Enterprise Architecture that precisely matches today's and tomorrow's requirements
We would like to help you break this cycle and prove the value of ITSM360 in a Proof of Concept process. This is not a divestment, because once you experience all the improvements, you will not want anything else, and then we will work together to ensure a pleasant and short process to simply "turn off" your existing ITSM system within three months.
Author: Dennis Daalhuizen
