ITSM360 Content Management Solution
Organize your IT documentation in MSTeams
With ITSM360 CMS, you have a complete record and document system that provides your organization with the knowledge and documentation it needs to do its job.
The ITSM360 CMS App stands out thanks to its extensive capabilities and adaptability.
Combining IT documentation practices in each part of the CMS app modules makes it easy to produce documentation and, last but not least, to find it again in the CMS app.
Because everything is Microsoft, it is even possible to manage your devices automatically in combination with PowerAutomate and CoPilot!
ITSM360 CMS/CMDB
Embedded Documentation in ITSM360 CMS
One of the objectives behind the CMS app is to streamline the (IT) documentation process.
Finding and processing IT documentation in the work context is more important than ever. Watch the video above to see how you can easily connect Microsoft Office documentation to a service and how you can connect records-based documentation to a service.
Features
ITAM
CMDB
Service Portfolio
stakeholders
Standard equipment
License management
The Value of ITSM on Microsoft
- Fits perfectly with your Microsoft... unless strategy
- Significantly lower costs for setting up and operating ICT services
- Make your organization agile by improving ICT services together
- Satisfied users, higher returns, optimal engagement
- Clear reports
- Real-time customer satisfaction and costs measurable
- Flexible and customer-focused service innovation
- More positive visibility within the organization, but also...
- More positive visibility outside the organization
- Managing and reporting on customer satisfaction rather than technical issues
- One system, without modules and customization
- Multi-tenant: set up and manage different organizations and contracts
- Rapid development of customer-focused services
- Providing clear functionality for HR and facilities
- Secure access to and integration with services and information
- Directing service provision and innovation
- Lower costs, higher satisfaction
- More positive visibility within the organization
- Fully integrated within the Microsoft environment and your own tenant
- One tool for IT/HR/Facilities, making processing faster and easier
- Create a link between users and IT instead of islands
- All functionality available without modules and complex links
- Standardize services and processes without paperwork
- Easy access to all data and services, internally and externally
- Single point of information for services/administrators/users
- Design and knowledge management from a single environment
- Flexible and customer-focused service innovation
- Working entirely from MS Teams, making communication easy
- One tool for IT/HR/Facilities, making processing faster and easier
- One tool for directing, recording, collaborating, coordinating, and providing feedback
- Working from a familiar Microsoft environment
- Call less, only for high priorities
- Automate frequently asked questions/changes
- Offering more self-service, freeing up time for management
- Focus on satisfied users instead of focusing on incident management
- Immediate insight into appointments, handling groups, and therefore much more efficient working
- Many more self-service options: faster and better service delivery
- An IT department that is helpful and customer-friendly
- The ability to give ratings on quality
- Optimal cooperation in improving the quality of ICT services
- Incidents, requests, and problems handled much faster
- Convenient workplace services such as booking meeting rooms, desks, lunch, and workspaces
- Easily communicate via Teams about services you recognize
- Always have insight into the status of an application and request
- All information in one system: the familiar Microsoft environment
Introduction / DEMO
via MSTeams
Book an appointment directly in our calendar!
Your time is valuable, a 60-minute DEMO gives you immediate insight into:
ITSM360: the total package for your Digital Service Desk
100% Microsoft, secure from your own Microsoft 365 environment.
- CoPilot Powered: AI Happy Helper Service
- TCO at least 3x more affordable: €49, all inclusive
- From MS Teams: easy adoption
TCO/Business case discussion
If you are interested in a TCO/business case discussion, we will talk about your requirements as a customer and, if necessary, fill them in together. We can also immediately calculate the TCO (free consultation of 1-1.5 hours via MSTeams).
At least 300% savings on your TCO
The license costs are often already largely included in your agreement, and development costs are so much lower that ITSM360 quickly pays for itself. In addition, we can easily automate many routine tasks. This creates more Self Service Support, which means you can structurally reduce the number of costly hours you need to invest. The combination of lower license costs, simple implementation, and savings on man-hours leads to an extremely interesting business case.
SDM360 as unique XLA functionality
SDM360 literally stands for "Service Delivery Management within ITSM360." Our 20 years of practical experience combined with ITSM based on Microsoft. This combination allows us to guarantee:
Real-time measurable high user satisfaction (8.5+) as well as demonstrably lower costs (15%+).
Ready to make ITSM simple again?
Book an appointment directly in our calendar!
Not a sales pitch, but a free, substantive consultation with one of our specialists.
