Major ITSM platforms are struggling with AI integration: why native Microsoft 365 solutions are gaining ground
The AI race in IT Service Management (ITSM) is in full swing. Major players such as ServiceNow,...
Transitieprofs is responding to the shift in the ITSM market toward Microsoft 365
Shareholders' Meeting of ITSMCompany and Transitieprofs - Zwolle, April 2026 - Organizations...
ITSM360 brings in experienced investors and is seeking new partners
Press Release Kongens Lyngby, April 3, 2026 — ITSM Company, developer of the ESM/ITSM platform...
Topdesk research: poor digital experience undermines job satisfaction — time for a new approach with ITSM360
According to recent European research by Topdesk, a poor digital working environment has a...
ESM/ITSM is about to undergo radical change – and Microsoft is the catalyst
For years, Enterprise Service Management (ESM) and IT Service Management (ITSM) were worlds apart...
Replacing your ITSM/ESM solution? Create a 5-year business case!
Providers like to make things sound better than they are. Every day, we talk to organizations that use ITSM/ESM...
XLA is like dining at a fine restaurant: as a service
Since we embraced a state-of-the-art Microsoft ITSM call system and supplemented it...
The perfect combination for XLA and happy users: ITSM360 with built-in SDM360 functionality
We know that suppliers of ITSM ticket systems are insufficiently involved in service...
MSP: Is your ticketing system innovating or not?
We see many MSPs and management organizations struggling with the ticket system: users want...
Does IT Service Management have a future, and what should we do with ITIL?
IT service management and ITIL have been closely linked for 25 years. Sometime in the mid-1990s...
Why ITSM as a SaaS solution is too expensive and too complex
We are currently seeing well-known suppliers of ITSM systems implementing price increases across the board...
Replacing your ITSM system is finally no longer a headache!
Because Managed Services has been our primary focus for over 20 years, we know that everyone hates...
ITSM system as a goal? No: user ratings of 9+ at lower costs as a goal!
Following our introduction of ITSM360 in the Netherlands, we have received many positive and interesting responses....
Microsoft unless: that includes your ITSM system
Many organizations opt for a Microsoft-only strategy, and with good reason, of course:...
Transitieprofs brings new kid on the block in IT Service Management to the Benelux
Microsoft integration and automation set to transform ITSM landscape Press release - Houten, 23...
Would you like to register your tickets only, or would you also like to direct them?
When organizations consider replacing their existing ITSM ticketing system, there is often a...
How do you enable your people to take real control?
Many organizations are puzzling over the question of why their end users are often so dissatisfied...
Change management – ICT management & cloud transition
Your organization will also undergo a digital transition. It is therefore of the utmost importance...
Transitieprofs and BMLD enter into strategic partnership
TransitieProfs and BMLD are entering into a strategic partnership. As a result...
What has become of your plans for 2020?
Perhaps you have already asked yourself the above question in relation to the budget requests for 2021...
Invitation to Masterclass – Inspiring Innovation
TransitieProfs has been in existence for over 20 years, managing complex I&A projects and coordinating organizations...