Self-service app for Microsoft 365
Native Teams & AI Happy Helper
As AI continues to transform the ITSM industry, ITSM360 exclusively utilizes Microsoft AI services, giving you complete control over data sources and generative response capabilities.
With HappyHelper/Copilot Agent, you can leverage Microsoft AI for advanced knowledge searches and seamlessly escalate a virtual AI session to a live agent, improving both efficiency and user satisfaction.
Because everything is Microsoft, it is even possible to manage your devices automatically in combination with PowerAutomate and CoPilot!
One Service Portal
For all your departments, but also for all your clients
ESM – Enterprise Service Management – is relevant to many, and it helps to increase and stimulate your service while keeping costs low.
To make it smart, you use a single front-end app or portal for all your departments, and this is exactly what we offer you.
The ITSM360 Self-Service app connects to all your ITSM360 databases, allowing for individual settings and parameters so that each department can offer what they believe is best for them.
Microsoft Teams
Rapid adoption
Using Microsoft Teams as your IT self-service channel makes it easy for users, as it is integrated into their daily workflow.
SharePoint
As a web part
If you have a mature SharePoint-based organization, you can add ITSM360 self-service capabilities to your SharePoint pages and site, in as many places as makes sense.
Co-pilot AI Agent
Optimize knowledge
With HappyHelper/Copilot Agent, you can leverage Microsoft AI for advanced knowledge searches and seamlessly escalate a virtual AI session to a live agent, improving both efficiency and user satisfaction.
ITSM360 includes a flexible self-service app (
).
Multilingual support
Multiple implementation options – implement it for different departments
Supports ESM, one app connects to different touchpoints of the service
Code-free installation and modification
Connects with Copilot Agents to search for knowledge
Optimized for mobile and PC use
Connects to the ITSM360 data source and solution
Features
- Operational announcements
- Reported incidents
- Reporting cybersecurity events/incidents
- Request services
- Request for equipment and assets
- Overview of user tickets, closed and open, and communication
- Sharing information with users about their assets and/or software
- Embedded knowledge articles
- Embedded Copilot agents for IT self-service
- Multilingual support
Introduction / DEMO
via MSTeams
Book an appointment directly in our calendar!
The Value of ITSM on Microsoft
- Fits perfectly with your Microsoft... unless strategy
- Significantly lower costs for setting up and operating ICT services
- Make your organization agile by improving ICT services together
- Satisfied users, higher returns, optimal engagement
- Clear reports
- Real-time customer satisfaction and costs measurable
- Flexible and customer-focused service innovation
- More positive visibility within the organization, but also...
- More positive visibility outside the organization
- Managing and reporting on customer satisfaction rather than technical issues
- One system, without modules and customization
- Multi-tenant: set up and manage different organizations and contracts
- Rapid development of customer-focused services
- Providing clear functionality for HR and facilities
- Secure access to and integration with services and information
- Directing service provision and innovation
- Lower costs, higher satisfaction
- More positive visibility within the organization
- Fully integrated within the Microsoft environment and your own tenant
- One tool for IT/HR/Facilities, making processing faster and easier
- Create a link between users and IT instead of islands
- All functionality available without modules and complex links
- Standardize services and processes without paperwork
- Easy access to all data and services, internally and externally
- Single point of information for services/administrators/users
- Design and knowledge management from a single environment
- Flexible and customer-focused service innovation
- Working entirely from MS Teams, making communication easy
- One tool for IT/HR/Facilities, making processing faster and easier
- One tool for directing, recording, collaborating, coordinating, and providing feedback
- Working from a familiar Microsoft environment
- Call less, only for high priorities
- Automate frequently asked questions/changes
- Offering more self-service, freeing up time for management
- Focus on satisfied users instead of focusing on incident management
- Immediate insight into appointments, handling groups, and therefore much more efficient working
- Many more self-service options: faster and better service delivery
- An IT department that is helpful and customer-friendly
- The ability to give ratings on quality
- Optimal cooperation in improving the quality of ICT services
- Incidents, requests, and problems handled much faster
- Convenient workplace services such as booking meeting rooms, desks, lunch, and workspaces
- Easily communicate via Teams about services you recognize
- Always have insight into the status of an application and request
- All information in one system: the familiar Microsoft environment
Ready to make ITSM simple again?
Book an appointment directly in our calendar!
Not a sales pitch, but a free, substantive consultation with one of our specialists.
