We would be happy to replace your current ITSM ticketing system
We understand that replacing your ITSM ticketing system is a strategic and difficult decision. A lot of money and energy has been invested in it over many years. We have been familiar with all ITSM systems for at least 20 years, and experience has taught us that replacing ITSM systems is postponed for as long as possible for the following reasons:
- Replacement requires a large-scale program of requirements (PoR).
- It does not generate ROI (return on investment), but rather higher costs.
- It does not result in significant improvements.
- It is a time-consuming project, on top of all the other ongoing projects.
- The end result after all the investments is often "the same solution in a new guise."
- The impact is enormous: everyone has to get used to it again and learn
- The system is so deeply embedded in everyone's working methods that the consequences are difficult to assess.
Due to the rise of cloud services, Microsoft's "unless" strategy, the increasing use of services "as a service," and the strong desire to offer more self-service options, we are seeing a sharp increase in the importance of managing processes from the ITSM ticket system. At the same time, we are also seeing that the familiar ITSM systems are unable to meet these needs. TransitieProfs' mission is to help you manage digital innovation from your ITSM ticket system. How great would it be if the above-mentioned pain points relating to a replacement project could be resolved and your organization could then have an ITSM ticket system that meets all your requirements and wishes: simply because you can develop much faster from Microsoft's global standard.
With ITSM360, you will be delighted to replace your current system.
We have found the solution and approach for you: ITSM360 combined with the experience of TransitieProfs:
A simple Proof of Concept (PoC) process with ITSM360, built alongside your ServiceNow, TopDesk, or other ITSM system, in which we first demonstrate all the desired functionalities and improvements. This has the following unique advantages:
ITSM360
- PoC securely within your live Microsoft environment
- Integrate MS Teams, AD, Intune, etc. 'live'
- Connect with HR, Facilities, etc.
- Connecting with your IT partners
- Automating a real service/process
- Proving/testing improvements together
- Proving and testing ROI together
- Shaping requirements and wishes together
- Low workload: step by step towards 'live'
- Seeing is believing, otherwise 'turn it off'
- Being agile and innovating quickly internally
TopDesk/ServiceNow/…
- Outside your familiar environment, not representative
- Not integrating Microsoft, no advantages
- No connections, no advantages
- No connections, no advantages
- Representative testing impossible
- Representative testing impossible due to ‘empty demo’
- Representative testing not possible
- First, come up with a comprehensive list of requirements: expensive and time-consuming, and the effect only becomes apparent after going live.
- Enormous workload with major consequences for all involved
- Choice/costs fixed for the coming years
- Investment for years to come and innovation must be done with expensive external consultantsÂ
Finally, we would like to return to the motivation that often carries the most weight:
We are all used to TopDesk or ServiceNow; getting used to something new would cause too much resistance and yield too little return.
This is also a thing of the past: by first deploying ITSM360 as a Proof of Concept alongside your existing solution, we work with you to create a solution that allows everyone involved, both IT and end users, to get used to it and learn at their own pace. Because ITSM360 is fully built on and integrated into Microsoft 365, everyone involved is immediately familiar with the environment and enthusiastic about its intuitive operation and capabilities.
Only when you are truly convinced and decide to fully implement ITSM360 is the step to going live very simple:
Once ITSM360 has been fully configured, TopDesk/ServiceNow can simply be 'turned off'.
These advantages mean that there is no longer any need to delay replacing your ITSM ticket system. On the contrary:
- ITSM360 ensures higher satisfaction at lower costs.
- User satisfaction is centrally measurable
- We integrate your own and third-party data sources and applications 'out of the box', making the development and delivery of new services quick and easy.
- Transitieprofs offers PoC processes for ITSM360 starting at €2,500. With this PoC, we demonstrate to all stakeholders that implementation and use are enjoyable, time-saving, and can be organized with a focus on service quality.
- ITSM360 is the only solution that guarantees a return on investment within 12 months, making it even worthwhile to say goodbye to your current solution ahead of schedule.
VIDEO - ITSM360 Ticket App G3V2
The Value of ITSM360
- Fits perfectly with your Microsoft... unless strategy
- Significantly lower costs for setting up and operating ICT services
- Make your organization agile by improving ICT services together
- Satisfied users, higher returns, optimal engagement
- Clear reports
- Real-time customer satisfaction and costs measurable
- Flexible and customer-focused service innovation
- More positive visibility within the organization, but also...
- More positive visibility outside the organization
- Managing and reporting on customer satisfaction rather than technical issues
- One system, without modules and customization
- Multi-tenant: set up and manage different organizations and contracts
- Rapid development of customer-focused services
- Providing clear functionality for HR and facilities
- Secure access to and integration with services and information
- Directing service provision and innovation
- Lower costs, higher satisfaction
- More positive visibility within the organization
- Fully integrated within the Microsoft environment and your own tenant
- One tool for IT/HR/Facilities, making processing faster and easier
- Create a link between users and IT instead of islands
- All functionality available without modules and complex links
- Standardize services and processes without paperwork
- Easy access to all data and services, internally and externally
- Single point of information for services/administrators/users
- Design and knowledge management from a single environment
- Flexible and customer-focused service innovation
- Working entirely from MS Teams, making communication easy
- One tool for IT/HR/Facilities, making processing faster and easier
- One tool for directing, recording, collaborating, coordinating, and providing feedback
- Working from a familiar Microsoft environment
- Call less, only for high priorities
- Automate frequently asked questions/changes
- Offering more self-service, freeing up time for management
- Focus on satisfied users instead of focusing on incident management
- Immediate insight into appointments, handling groups, and therefore much more efficient working
- Many more self-service options: faster and better service delivery
- An IT department that is helpful and customer-friendly
- The ability to give ratings on quality
- Optimal cooperation in improving the quality of ICT services
- Incidents, requests, and problems handled much faster
- Convenient workplace services such as booking meeting rooms, desks, lunch, and workspaces
- Easily communicate via Teams about services you recognize
- Always have insight into the status of an application and request
- All information in one system: the familiar Microsoft environment
Introduction / DEMO
via MSTeams
Book an appointment directly in our calendar!
Your time is valuable, a 60-minute DEMO gives you immediate insight into:
ITSM360: the total package for your Digital Service Desk
100% Microsoft, secure from your own Microsoft 365 environment.
- CoPilot Powered: AI Happy Helper Service
- TCO at least 3x more affordable: €49, all inclusive
- From MS Teams: easy adoption
TCO/Business case discussion
If you are interested in a TCO/business case discussion, we will talk about your requirements as a customer and, if necessary, fill them in together. We can also immediately calculate the TCO (free consultation of 1-1.5 hours via MSTeams).
At least 300% savings on your TCO
The license costs are often already largely included in your agreement, and development costs are so much lower that ITSM360 quickly pays for itself. In addition, we can easily automate many routine tasks. This creates more Self Service Support, which means you can structurally reduce the number of costly hours you need to invest. The combination of lower license costs, simple implementation, and savings on man-hours leads to an extremely interesting business case.
SDM360 as unique XLA functionality
SDM360 literally stands for "Service Delivery Management within ITSM360." Our 20 years of practical experience combined with ITSM based on Microsoft. This combination allows us to guarantee:
Real-time measurable high user satisfaction (8.5+) as well as demonstrably lower costs (15%+).
Ready to make ITSM simple again?
Book an appointment directly in our calendar!
Not a sales pitch, but a free, substantive consultation with one of our specialists.
