Happy to replace your current ITSM ticketing system


Of course we understand that replacing your ITSM ticket system is a strategic and difficult choice. A lot of money and energy has been invested in it over many years. We've known all ITSM systems for at least 20 years, and experience has taught us that replacing ITSM systems is postponed as long as possible for a number of reasons:


  • Replacement requires a large-scale programme of requirements (PoR)
  • It does not provide an ROI (return on investment), rather higher costs
  • It does not deliver major improvements
  • It is a time-consuming project, on top of all the other ongoing projects
  • End result after all investments is often 'the same solution in a new jacket
  • The impact is huge: everyone has to get used to it and learn all over again.
  • The system is so woven into everyone's way of working that it is difficult to see the consequences.


With the emergence of Cloud services, the Microsoft unless strategy, the increasing purchase of services 'as a service' and the great desire to offer more and more self-service, we see that the importance of managing from the ITSM ticket system is growing strongly. At the same time we also see that the familiar ITSM systems are unable to meet these needs. TransitieProfs' mission is to help you direct digital innovation from your ITSM ticket system. How wonderful it would be if the above-mentioned pain points relating to a replacement project could be resolved and your organisation could then have an ITSM ticket system that meets all your requirements and wishes: simply because you can develop much more quickly from the world standard of Microsoft.

With ITSM360 you replace your current system with pleasure

We have found the solution and approach for you: ITSM360 in combination with the experience of TransitionProfs:

A simple Proof of Concept trajectory (PoC) with ITSM360, built alongside your ServiceNow, TopDesk or other ITSM system, in which we first demonstrate all the desired functionalities and improvements. This has the following unique advantages:



  • PoC safely within your 'live' Microsoft environment
  • MS Teams, AD, Intune, etc. Integrate 'live
  • Connecting with HR, Facilities, etc.
  • Connecting with your ICT partners
  • Automating a real service/process
  • Proving/testing improvements together
  • Proving and testing ROI together
  • Formulating requirements and wishes together
  • Low workload: step by step to 'live'
  • See and believe first, otherwise 'deport'
  • Be agile and innovate quickly internally


  • Outside your familiar environment, not representative
  • Do not integrate Microsoft, no benefits
  • No connections, no benefits
  • No connections, no benefits
  • Representative testing impossible
  • Due to 'empty demo' representative testing impossible
  • Representative testing not possible
  • First come up with a large Plan of Requirements (PoR): expensive and time-consuming and the effect only becomes apparent after going live.
  • Enormous workload with major consequences for all involved
  • Choice/cost fixed for the coming years
  • Investment for years and innovation must be done with costly external consultants 

Finally, we would like to come back to the motivation that often weighs the most:

We are all used to TopDesk or ServiceNow, so getting used to them again would be too much of a hassle and not enough of a benefit.

This too is a thing of the past: by deploying ITSM360 first as a Proof of Concept alongside your existing solution, together we create an interpretation in which all those involved, both ICT and end users, can get used to and learn at their own pace. Because ITSM360 is built entirely on and integrated with Microsoft 365, all those involved are immediately familiar with the environment and enthusiastic about its intuitive operation and possibilities.

Only when you are really convinced and decide to fully implement ITSM360 is the step to 'live' very easy:

After ITSM360 has been fully set up, TopDesk/ServiceNow can simply be 'deployed'.

Because of these advantages, it is no longer necessary to postpone replacement of your ITSM ticket system - quite the contrary:

  • ITSM360 ensures higher satisfaction at lower costs.
  • User satisfaction is centrally measurable
  • We integrate data sources and applications from you and third parties 'out of the box', making the development and delivery of new services fast and easy.
  • Transitieprofs offers PoC projects for ITSM360 starting at € 2,500. With this PoC we prove to all stakeholders that implementation and use is fun, saves time and can be set up with a focus on quality of service.
  • ITSM360 is the only solution that provides an ROI within 12 months, making it even interesting to say goodbye to your current solution early.

Kennismaking ITSM360 volledig overzicht:

The Value of ITSM360

  • Fits perfectly with your Microsoft.....tenzij strategy
  • Significantly lower costs for setting up and operating ICT services
  • Making your organisation agile by improving ICT services together
  • Satisfied users, higher efficiency, optimal involvement
  • Clear reporting
  • Real-time customer satisfaction and cost measurability
  • Flexible and customer-oriented service innovation
  • More positive visibility within the organisation, but also....
  • More positive visibility outside the organisation
  • Managing and reporting on customer satisfaction rather than technical issues
  • One system, without modules and customisation
  • Multi-tenant: setting up and managing different organisations and contracts
  • Rapid development of customer-oriented services
  • Provide unified functionality for HR and facilities management
  • Secure access and integration with services and information
  • Directing services and innovation
  • Lower costs, higher satisfaction
  • More positive visibility within the organisation
  • Fully integrated within Microsoft environment and own tenant
  • One tool for ICT/HR/Facilities, making handling quicker and easier
  • Creating a point of contact between user and ICT instead of islands
  • All functionality available without modules and complex links
  • Standardise services and processes without paperwork
  • Easy access to all data and services, internally and externally
  • Single point of information for services/managers/users
  • Designing and securing knowledge from one environment
  • Flexible and customer-oriented service innovation
  • Integral work from MS Teams and thus easy communication
  • One tool for ICT/HR/Facilities, making handling quicker and easier
  • One tool for directing, registering, collaborating, coordinating and providing feedback
  • Working from familiar Microsoft environment
  • Fewer calls, only for high priorities
  • Automate common questions/changes
  • Offer more Self Service, creating time for direction
  • Focus on satisfied users instead of focusing on incident management
  • Immediate insight into appointments, handling groups and thus much more efficient work
  • Many more Self Service possibilities: faster and better delivery of services
  • An ICT department that is helpful and customer-friendly
  • The possibility to give ratings on quality
  • Optimal participation in improving the quality of ICT services
  • Incidents, requests and problems dealt with much faster
  • Convenient workplace services such as meeting room, desk, lunch and workplace booking
  • Communicate easily via Teams on services you recognise
  • Always insight into the status of an application and request
  • All information in one system: the familiar Microsoft environment

Meer weten over de diensten van Transitieprofs?

Want to know why more than 250 corporate organisations and large institutions want to build their ITSM with our Microsoft integrated solution? Make a no-obligation appointment and we will be happy to show you the power and simplicity!